All you need to know
GazelEnergie, a leading B2B energy provider in France, relied on an outdated client space that was largely abandoned by users and internal teams, increasing dependency on customer support. As the sole product designer, I led a full redesign in two months alongside the PM and tech lead, rebuilding key user flows, adding mobile responsiveness, and modernizing the UI.
The outcome is a new self-service platform enabling SMEs, industrial clients, and energy managers of purchasing groups to manage their energy contracts autonomously.
An efficient dashboard to keep track of overall consumptions, invoices and pending support requests
Delivery point details
Compare consumption between delivery points over time
All data are in a table to manage high volume
Asynchronous support requests
- 31%
Customer support requests
+ 20%
Daily visits
+ 12%
Existing customer creating accounts
